Effective as of April 23, 2016
At HerbavanaTM, we pride ourselves on keeping our customers happy. In the rare instance where you are not happy with your purchase, you may return the product unopened in its packaging with the original packing slip within 30 days of purchase and we will gladly issue you a full refund.
Upon receipt of the returned item(s), please allow 1-3 days to process the refund (less restocking fees if applicable and shipping and handling). We do not provide return shipping labels. Only products purchased directly from HerbavanaTM can be returned. If an item is purchased from an authorized reseller, items must be returned back to the original place of purchase with exception to special circumstances.
Before returning the product, please send an email to firstname.lastname@example.org, and make sure your email includes at least the following information:
- Your Full Name
- Your Order Number
- Reason for your return